Refund policy

Refund Policy

Your happiness with every piece you bring home matters to us. If something isn't quite right, we're here to help make it easy.

Returns
You have 30 days from the day your order arrives to request a return. To qualify, your item should be unworn, unused, in its original packaging, with tags still attached, and you'll need your receipt or proof of purchase.

To start a return, simply log into your account and visit your orders page at account.blisswoodstudios.com. Once your return is approved, we'll send you a shipping label along with clear instructions on where to send your package. Please don't send anything back before requesting a return first, since we won't be able to accept it otherwise.

Questions along the way? Reach us anytime at hello@blisswoodstudios.com

Damaged or Incorrect Items
Please take a look at your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, let us know right away so we can make it right.

What Can't Be Returned
Custom or personalized items, sale items, and gift cards aren't eligible for return.

European Union Customers
If your order is shipping into the EU, you have 14 days from delivery to cancel or return your order for any reason, no explanation needed. The same condition requirements apply — unworn, unused, tags attached, original packaging, with proof of purchase.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days — though your bank may take a little extra time to show it. If it's been more than 15 business days since approval, reach out to us at hello@blisswoodstudios.com and we'll sort it out.