Refund policy

Returns and Refunds Policy for Blisswood Studios

At Blisswood Studios, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines outlined below to ensure a smooth return process.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn and unused, with tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase

To initiate a return, please log into your account and visit your orders page. You can find your account here: https://account.blisswoodstudios.com. Once you initiate the return, we will send you a return shipping label as well as instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding the return process, please contact us at:
hello@blisswoodstudios.com 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right promptly.

Non-Returnable Items

Certain types of items cannot be returned, including:
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)


Unfortunately, we cannot accept returns on sale items and gift cards.

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Rule

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must also be in the same condition that you received it, unworn and unused, with tags attached and in its original packaging, and you will need a receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return to let you know if it was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@blisswoodstudios.com.